Shipping policy

 

Holiday Notice

 


Please expect slightly longer processing and delivery times during the holiday season. This is the busiest time of the year for production and carriers, and delays may occur. We appreciate your patience and understanding.

 

 

 

Order Processing

 


All orders are processed within 1–3 business days.

Once your order is placed, it is prepared, quality-checked, and packaged with care before being handed off to our shipping partners.


You will receive an order confirmation immediately after purchase, and a tracking number as soon as your order ships.

 

 

 

Shipping Times

 


United States

 

  • Standard Shipping: 5–12 business days

  • Expedited options (when available) will appear at checkout.

 


International

 

  • Standard Shipping: 7–20 business days

    Delivery times may vary depending on your location and local customs processing.

 


These estimates include both processing and transit time.

 

 

 

Shipping Costs

 


Shipping rates are calculated at checkout based on your location and the item(s) in your order.

Free shipping may be offered during select promotions or product drops.

 

 

 

Multiple Packages

 


Some orders may arrive in separate shipments depending on inventory and packaging requirements. If this happens, you will receive tracking information for each package at no additional cost.

 

 

 

Tracking Information

 


Tracking numbers are sent automatically once your order ships.

Please allow 24–48 hours for tracking updates to populate.

 

 

 

Delays & Delivery Issues

 


We are not responsible for:

 

  • Carrier delays

  • Incorrect addresses entered at checkout

  • Customs fees for international destinations

 


If your package appears lost or delayed, please contact us at lostsoulscoma@gmail.com and we’ll assist you.

 

 

Address Changes / Wrong Address Disclaimer

 


“Customers are responsible for providing the correct shipping address at checkout.

We can update an address only if the order has not entered production.

Once production or shipping begins, we cannot modify the address, and additional shipping or replacement costs may apply.”

 

 

 

Missing or Damaged Items

 


If your order arrives damaged or with an issue, please contact us within 2 days of delivery with:

 

  • Your order number

  • Photos of the item(s)

  • Explanation of the issue.

 


A replacement will be issued at no additional cost.


For packages that show as delivered but are missing, claims must be submitted within 30 days of the estimated delivery date.

 

 

 

Contact

 


For all shipping-related questions, reach out to us at:

lostsoulscoma@gmail.com