Refund policy

Last updated: [11/27/2025]

All Sales Are Final

At Lost Souls, every item is made-to-order specifically for you. For this reason, we do not accept returns, exchanges, or refunds for any reason, including incorrect size, color, or buyer’s remorse.

All sales are final.


Order Issues: Damaged, Defective, or Incorrect Items

 

If your order arrives damaged, defective, or you receive the wrong item, we will gladly replace it at no cost to you.


To submit a replacement request, you must contact us within 7 days of delivery and include the following:

 

  • Your order number

  • A clear photo of the item

  • A photo of the shipping label

  • A description of the issue

 


Once verified, a replacement will be issued. Refunds will not be provided.


 

Lost or Missing Packages

 


If your package appears lost, delayed, or is marked delivered but not received, please contact us immediately.


We will:

 

  1. Confirm the shipping address

  2. Begin an investigation with the carrier

  3. Issue a replacement if the package is confirmed lost

 


Replacements only — no refunds.


 

Wrong Address Disclaimer

 


Customers are responsible for entering the correct shipping address at checkout.


If an order is placed with an incorrect address:

 

  • We cannot edit shipping details once production or shipping has begun.

  • If the package is returned to the sender due to an incorrect address, we can reship it to the correct address, but the customer must cover the reshipment cost.

 


No refunds will be issued for orders shipped to an incorrect address provided by the customer.


 

Returns Are Not Accepted

 


Because each product is created on demand:

 

  • We do not accept physical returns

  • We do not provide store credit

  • We do not process exchanges

 


Please review your order carefully before completing your purchase.